Blog & Resources

AI for Multi-Channel Sales Development: Tools, ABM & Social Listening

Written by Jordon Rowse | December 1, 2023

To my fellow team leaders and entrepreneurs:

The role of multi-channel sales development has become more critical than ever, especially for companies targeting the mid-market segment. With the rise of AI technology and the need for personalized engagement, B2B sales representatives must adapt and refine their strategies to achieve success amid the noise of this new world. In this article, we will explore strategies that combine daily posting on LinkedIn, customized Account-Based Marketing (ABM), the learning objectives of potential clients, and the power of social listening with new AI capabilities.

 

1. Leveraging the LinkedIn Advantage

 

LinkedIn, as the world's largest professional network, presents an incredible opportunity for B2B sales development, but only if utilized effectively on a daily basis. Encourage your sales team to consistently post valuable (target market, informative, and challenge-provoking content on their profiles. According to a study by LinkedIn, "sales professionals who regularly share content are 45% more likely to exceed quota." This statistic underscores the importance of daily posting for boosting sales results.

Internally, we say the battle is won because of preparation. 

Pro Tip: LinkedIn Lives will increase your presence “Consider it like getting a star in Mario Bros.”

 

2. Customized Account-Based Marketing (ABM)


One-size-fits-all approaches no longer cut it in the B2B space. Tailored ABM strategies through the use of AI sales tools allow your team to focus on high-value prospects with personalized content and messaging. A great example is Adobe's ABM strategy. According to a case study by Demandbase, "Adobe saw a 20% increase in deal size and a 100% increase in close rate after implementing ABM." This demonstrates the power of customized approaches in driving sales success. Customers know and can feel how prepared you are for a call. 

Internally, we look at company reports, intent data, individual profiles, and Twitter posts to understand the person, company, and goals they are trying to achieve.

 Pro Tip: Make this part of your process.

 

3. The Power of Learning Objectives


When engaging with potential clients, it's crucial to align your pitch with their learning objectives. Take IBM as an example. According to IBM's own research, "88% of B2B buyers want content that is tailored to their specific industry." This highlights the significance of understanding and addressing the unique needs of your potential clients to drive successful sales engagements.

Internally, we carve out our niches of manufacturing, distribution, and professional services. Each rep has a different audience and is focused on building their specific narratives with those industry leaders. 

Pro Tip: Focus your salesperson on a single “niche” and allow them to master the conversations, needs, and value you can bring to the marketplace.

 

4. Social Listening with New AI


Social listening is a game-changer in understanding your target audience. With the help of AI tools, your sales team can monitor social media conversations, industry trends, and competitor activities in real time. A case in point is Microsoft's use of AI-driven social listening. According to a Microsoft case study, "AI-driven social listening increased customer insights by 30%, leading to more effective sales strategies." This showcases how AI can enhance your social listening efforts and drive better results.

Internally, we understand that predicting the right time to send a communication is key to having the opportunity to get in front of the buying group.

Pro Tip: Don't just target the head of the buying group, as it normally has 5 to 7 members; go after the people with the value proposition that will resonate most with you and master your timing. 

 

5. AI Sales Coaching Tools


In addition to AI-enhanced social listening, consider implementing AI sales coaching tools like Gong.io. These platforms analyze sales calls and conversations to provide actionable insights. A notable example is Shopify's use of Gong.io. According to Shopify, "Gong.io helped us increase our deal closure rate by 25% in just six months." This emphasizes the value of AI-powered coaching in improving sales team performance and results.

Internally, we review these insights daily and work on our scripts, value positioning, and market trends in the sales meeting. 

Pro Tip: Feed this information from frontline sales to marketing, aka "Smarketing.” (Weekly)

 

Summing this up, sales development in the mid-market B2B space requires a multifaceted approach. By combining daily LinkedIn posting, customized ABM, aligning with client learning objectives, leveraging social listening with AI, and utilizing AI sales coaching tools, your team can achieve remarkable results. Statistics and actual evidence support these strategies, so they are not just theoretical. Challenge your own biases and go from the anecdotal to the statistical ASAP. 

Investing in these strategies will not only provide a quick boost but also set a strong foundation for ongoing success in the competitive midmarket. Adaptation and innovation are the keys to thriving in today's B2B sales environment, and by implementing these strategies, you can stay ahead of the curve.

If you are like 98% of the leaders we speak with and are stuck daily in the fight without the time to work on all of this, then grab some time with us at Set2Close and let us be your revenue operations accelerator. 

 

Set2Close (S2C) is renowned for its expertise in Revenue Operations (RevOps), proudly recognized as HubSpot's most rapidly expanding Platinum Partner. Our primary expertise is in revolutionizing revenue operations for our clients, leveraging a data-driven methodology to enhance growth and operational efficiency. Our comprehensive services encompass CRM configuration, process automation, custom reporting, sales team training, and the implementation of sophisticated marketing strategies.


Make the smart choice—schedule a consultation with us today.

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